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FREE SHIPPING FOR ORDERS OVER €80


Order Processing / Shipping

Order Processing

We aim to process retail orders the same day if made before 12pm. This excludes engraving orders which take an additional 3-7 days of processing time.

Please take care when filling in your details, as we are unable to change a delivery address once an order has been shipped.

See shipping times and details for all destinations below.

 

Australian Orders

Australian orders are sent with Eparcel Australia Post Express Delivery. This service is typically next day for main cities in NSW, VIC, QLD, TAS and ACT, however please not it can take up to 2 business days, particularly for rural areas. Delivery is typically 2-3 business days for TAS, WA and NT.

To check if the delivery timeframe for your post code, please click here: http://auspost.com.au/parcels-mail/delivery-areas.html.


New Zealand Orders

New Zealand orders are sent from our base in Christchurch. Delivery is typically 1-3 days. However please note, if any items are out of stock we can require an additional 3-5 days to transfer stock from our Sydney studio.


United Kingdom & Europe Orders

UK and European orders are sent from our UK base in Dorset. Delivery is typically next day within the UK, however it can be 2-3 days depending on your location. Shipping for other European countries is noted between 2-5 days. To find out more information about your location please click here: http://www.royalmail.com/personal/international-delivery/country-guides.


United States / Other International Orders

International orders are sent via Australia Post Registered International Mail service and are typically received within 5-14 business days (depending on location). If you would like your order shipped through another company i.e. TNT, Fedex or DHL please contact us. Shipping is calculated in your currency and added at checkout.

Missed Delivery

Please note: in the event that no one is home or delivery cannot be made, the delivery will be taken to the nearest post shop. The delivery service will generally leave a missed delivery card, which will provide the details of the nearest depot where the delivery is located. Unfortunately due to security and postal service policies, we are unable to arrange for re-delivery or pickup while the delivery is at this location. Pick-up is the responsibility of the customer and legally the person listed on the address is the only person who can pick-up the delivery. If pick-up is not possible, the delivery will be returned to us and at that stage we can either resend to you, or we can offer a refund or credit (depending on what you prefer).

 

Store Orders

Wholesale store orders generally require 5-10 days in processing, due to the larger order size. 

 

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