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FREE SHIPPING WITH ORDERS OVER €80


FAQ

SHIPPING & DELIVERY

HOW LONG DOES DELIVERY TAKE?

Once your order has been dispatched from our studio, delivery times are as below: 

Australia1-3 business days
New Zealand 1-3 business days
United Kingdom 1-3 business days
Europe 2-5 business days 
United States 1-3 business days
Other International 7-20 business days 


DO YOU OFFER FREE SHIPPING?

Yes, when you place an order over a certain value which is noted on the shipping page and on website banners.

CAN I TRACK MY DELIVERY?

Yes, you will receive an email providing a tracking number and link once your order has been dispatched through Australia post. You can follow its journey right to your door.

DO YOU SHIP WORLDWIDE?

Yes. UK and European orders will be dispatched from our base in Dorset. NZ orders from our Christchurch base. All other countries will be dispatched from our Sydney studio.


CAN I PICK UP MY ORDER?

Unfortunately due to security reasons, we are unable to allow public access to our studio.


CAN MY PARCEL BE REDIRECTED?

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be able to sign for the package. 

If in the case you would like your parcel to be left in a safe spot without a signature , please make a note of this in your delivery details when placing your order. 

******Please note: we do not take responsibility for orders left without signature.

CAN I SELECT EXPRESS SHIPPING?

We send all our orders by Express post. In most cases this means next day delivery excluding remote areas outside the metropolitan area. Although in most cases your order will arrive the next day we cannot guarantee this.

 

ORDERS

CAN I CHANGE/CANCEL MY ORDER ONCE PLACED?

Your order cannot be changed if it has been shipped or engraved.  Call us on +61 499 277 039 for assistance.
 

STOCK AVAILABILITY

DO YOU ONLY STOCK ONLINE?

As well as our online store, we also sell our pieces through certain retailers. To find your nearest stockist, please click on the below link: 
https://eu.kirstinash.com/pages/store-locator

As we are not able to access our stockists individual inventory systems, we are unable to confirm whether a stockist has a particular piece available. In this case you would need to call the stockist directly.

IS THERE SOMEWHERE I CAN VIEW THE PIECES BEFORE I PURCHASE ONLINE?

Whilst we do not have a physical store, you can certainly find our pieces through our stockists https://eu.kirstinash.com/pages/store-locator

 

WHAT IF AN ITEM IS SOLD OUT ONLINE?

Please feel free to call us directly to enquire as to when the item will be available on +61 499 277 039.

 

 

RETURNS

CAN I RETURN MY ORDER?

We offer a 30 day return policy on full priced items that are unworn and in original condition.  Your purchase can be returned for a credit voucher or refund.

Please note: Due to hygienic reasons, earrings cannot be returned. 

Returns aren't allowed for 'change of mind' on purchases of sale items, unless you require an alternative ring size, in which case a credit voucher will be issued.  Returns are allowed for full priced items purchased during a storewide discount.

Purchases for engraved items are final, returns cannot be accepted once the jewellery has been customised.

If your jewellery matches the above conditions, please email hello@kirstinash.com and we'll provide you with the returns details.

Returns will only be considered if your jewellery is purchased from www.kirstinash.com.  We do not offer returns for items purchased from our stockists.

Please note: we do not cover the return postage cost, customs charges, govt taxes and duties for international orders.

Please email us at hello@kirstinash.com or call +61 499 277 039 with any questions.

 

CAN I RETURN PIECES PURCHASED THROUGH A STOCKIST?

We recommend contacting the stockist wherein the first instance for a resolution. If they are unable to assist, please contact our customer service team via hello@kirstinash.com so we can assess the situation.

 

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