To make sure your hoops stay in, check the clasp is operating smoothly and securely snaps shut. If it doesn’t close tightly, you can carefully use small pliers or tweezers to gently squeeze the notch where the hinge clicks into place. This adjustment should help it fasten more securely.

Tip: If loose, use tweezers to gently squeeze the notch where the hinge clicks into place.

To maintain their durability, treat your hoops with care. To open them, hold each side and gently pull them apart. If you find the earring isn’t quite clicking shut, it is likely the earring post is misaligned. To fix this, gently push the post up or down towards the groove using your fingers or tweezers. Ensure the post hinge aligns with the receiving hole or groove when closing the earring and listen for a little click sound, this should now be secure. 

Avoid opening the hoops inward beyond the closure, as this can damage the delicate hinge. Only open them as much as needed and avoid twisting them sideways, as this can loosen or break the hinge at the bottom.

Tip: Gently push the earring post up or down towards the groove using your fingers or tweezers, to securely close the hoop.

Crafted with delicate links, our signature fine chain requires gentle handling to prevent tangling and avoid stretching. The primary cause of breakage in our necklaces and bracelets is often due to stretching. Made from solid gold and sterling silver—both malleable materials—they can elongate over time from regular wear or accidental snagging. 

Be conscious of the kind of clothing you wear with these pieces as they can cause the chain to get caught and stretch. 

Tip: Be sure to handle with care and wear with gentle clothing, to avoid accidental snagging and stretching of the chain.

Found your chain in a tangle? Work to untangle it straight away to prevent any stretching. We suggest using two pins on a flat, sturdy surface to carefully work through the knot. Begin at the centre of the tangle to gradually ease the chain. As the knot loosens and opens up, gently manoeuvre the pins away from the tightest spot to unravel the tangle. 

Patience is key—handle with care to avoid any accidental damage to your chain.

Tip: Start at the centre of the tangle using two pins to gradually ease the knot out of the chain.

Crafted from delicate precious metal wire, our fine rings require gentle handling to maintain their shape and beauty. Please handle your rings with care, as excessive pressure may cause the wire to bend or break.

Tip: Excessive pressure on fine rings may cause them to bend or break. Be gentle.

Our 18k gold-plated pieces use a sterling silver base, with a gold layer of 1.5-2 microns. While this exceeds the industry standard and offers extended durability, for optimal longevity, we recommend the following: Remove your jewellery when swimming, sleeping, showering, or bathing, as exposure to salt, creams, and washing products can damage its surface.

Additionally, avoid contact with strong chemicals, cleaning products, water, creams, and perfumes, as these can accelerate tarnishing and wear away the top layer of the plated jewellery.

Tip: Remove your plated jewellery (particularly rings) before contact with liquids, creams, chemicals and perfumes to ensure longevity.

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